Frequently asked questions

What Services Do You Offer at No Cost Through A Step Ahead Chattanooga?

  • Insertion and removal of implants and hormonal and non-hormonal IUDs
  • Coverage of pregnancy test and additional testing in conjunction with your appointment
  • Coverage of removal of IUD or Implant with or without a new device insertion
  • Coverage of preventive birth control pills (estrogen or progestin-only pill) via our telehealth partner Twentyeight Health

DO I HAVE TO LIVE IN CHATTANOOGA?

A Step Ahead serves residents and students of the following tri-state, eighteen county service area:

Tennessee Counties: Bledsoe, Bradley, Franklin, Grundy, Hamilton, Marion, Meigs, McMinn, Polk, Rhea, and Sequatchie

Georgia Counties: Catoosa, Dade, Murray, Walker, and Whitfield

Alabama Counties: DeKalb and Jackson

If you’re enrolled in any school (including college) in our service area, you’re also eligible, even if your home zip code is elsewhere.

DO I NEED INSURANCE?

No, we will pay the full cost for any of our clients who want to receive a free IUD, Implant, or oral contraception. If you have insurance, our medical partners will bill your private insurance first. We will pay any co-pay and/or deductibles. There will be no out-of-pocket cost to you.

HOW DO I MAKE AN APPOINTMENT?

Call 423-265-7837 (STEP) to schedule an appointment.

One appointment line is operated by our trained and friendly volunteers. They will connect you to a local medical provider and answer any questions you may have. Any costs will be paid by us or your insurance. You pay nothing out of pocket.

Appointment Line Hours of Operation
Monday-Friday
9:00 am-5:00 pm EST

After-Hours Calls
If you call us after 5:00 pm on a weekday or on the weekend, you may leave us a voicemail after hours, and one of our volunteers or staff members will return your call the following business day.

Holiday Hours
Our office will be closed for the following holidays:
New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving (Thursday & Friday)
Christmas Eve
Christmas Day

WILL YOU PAY FOR MY PILL/PATCH/RING/ETC.?

We pay for IUDs and implants. 

We also cover oral contraception through our telehealth provider, Twentyeight Health. 

At this time we do not cover any other methods of preventative birth control.

WHAT IS AN IUD?

An IUD is a small T-shaped device that is placed in the uterus by a healthcare provider. Once it is in, you cannot feel it. There are two types of IUDs: the non-hormonal–copper IUD and the hormonal–levonorgestrel IUD. You can learn more about IUDs here.

WHAT IS AN IMPLANT?

An implant is a small, flexible rod placed in the arm by a healthcare provider. The implant uses hormones to prevent pregnancy. You can learn more about the implant here.

DO IUDS AND IMPLANTS PROTECT AGAINST SEXUALLY TRANSMITTED INFECTIONS?

No, IUDs and implants do not protect you from STIs. Only condoms can prevent STIs. If you’d like us to send you FREE condoms by mail, please fill out this request form here.

I NEED MY IUD OR IMPLANT REMOVED and i don't want a new one. WILL YOU PAY FOR a THAT?

We will pay for your IUD or implant removal if you live or go to school in our service area, regardless of whether you receive a new device.

DO YOU OFFER TRANSPORTATION TO AND FROM MY APPOINTMENTS?

Yes, we offer free transportation to and from appointments if an adult or minor with adult supervision needs it. We use Uber (where available) to transport clients to appointments. If Uber is not available in your area, we offer alternate options (gas cards, SETHRA).

DO YOU COVER EMERGENCY CONTRACEPTION (PLAN B, MORNING-AFTER PILL, ECT.)

A Step Ahead does not cover emergency contraception and we do not make referrals for emergency contraception.

HOW CAN I SUPPORT A STEP AHEAD CHATTANOOGA?

If you are interested in making a donation to A Step Ahead Chattanooga please click our donate page. If you are interested in volunteer opportunities please contact Meghan Greene at meghan@astepaheadchattanooga.org.

IS A STEP AHEAD CHATTANOOGA AFFILIATED WITH OTHER NONPROFITS WHO PROVIDE BIRTH CONTROL, SEX EDUCATION, AND FAMILY PLANNING SERVICES?

A Step Ahead Chattanooga is not affiliated with other nonprofits that provide these services. Our affiliates are other A Step Ahead organizations throughout the state of Tennessee; these affiliates are located in Jackson, Johnson City, Knoxville, Memphis, and Nashville and serve the communities surrounding these metro areas. A Step Ahead Chattanooga is funded by independent foundations, individual donors, and grants.

WHAT DOES IT MEAN THAT A STEP AHEAD CHATTANOOGA IS A PREVENTION-ONLY PROGRAM?

A Step Ahead Chattanooga’s goal is to prevent mistimed pregnancies so individuals can achieve their goals and have children when the time is right for them. We also strive to educate individuals about their bodies and how they function, how birth control methods can be utilized outside of pregnancy prevention, and provide free access to birth control methods to individuals. If an individual who is pregnant comes to us for services, we refer them to their personal OB/GYN and make a plan for birth control after their delivery.

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